Routine Versus Rocket Science: Thirteen Rock-Solid Ways to Keep Your Customers Coming Back

By Kate Zabriskie  You know that friend who’s always there when you are in need? The one who shows up on time, follows through on promises and genuinely cares about what’s going on in your life? That’s exactly what your business needs to be for your customers.  Sure, those splashy marketing campaigns and point-collecting apps might turn some heads. But keeping customers? That’s more like maintaining a good friendship—it’s about consistency, trust and showing up […]