By Susan Robertson

When you really need new ideas or fresh thinking or a creative solution to a challenge, a typical, day-to-day approach in your thinking is not the optimal process. Using the same old thinking will simply lead you to the same old ideas you’ve already had or tried before. Instead, you need to do something different—that will stimulate your brain in diverse ways and shift your perspective on the issues at hand. Here are some ways for you (and your team) to shake up your thinking so that you come up with the fresh, new ideas you need.

• Change your environment. Get outside your own conference room or office. Debrief the latest research results or industry report in an art museum. Or take your team to the zoo with the objective of coming back with new ideas. Depending on what part of the country you’re in, you could send your teams to the Mall of America, Walt Disney World, or a trendy area of Manhattan to look for inspiration and new ideas.
  
  If you can’t physically get out of the office, then find a way to get out figuratively. Ask people to imagine how they would solve the problem at hand if they lived in Antarctica, or if they viewed the problem from the perspective of a submarine captain.
  
• Bring outsiders in. Overtly invite other perspectives into your discovery and idea generation processes. For example, for a project on new packaging and product ideas for a beverage company, invite a boat designer, a rain-water management expert, a sculptor, and a water-park designer (among others). Your project team will be amazed at the range and diversity of new ideas that come when they are exposed to new perspectives on their challenge. They’ll think of ideas they’ll agree they never would have arrived at on their own, due to their own embedded assumptions about the topic.
  
• Truly engage with your customers. Don’t rely solely on second-hand data to understand your customers’ needs. You need to actually talk to them. Go to their homes or offices to see the problems for which they need solutions.
  
  All too often teams looking for an idea-generation project will say, “We don’t need to do any discovery in advance because we already have lots of data.” This should make you wary, because it usually means they have numerous reports with reams of statistics about customers. Unfortunately, it rarely means they have discovered any real new insight into customer needs.
  
  If you’re expecting your team to understand the customer by reading a deck or attending a Power Point presentation, challenge yourself to find a more engaging and interactive process. It will be far more effective to immerse your team in real customer understanding
  
• Question everything. Do some exercises that force people to confront and challenge their subconscious assumptions about the topic. An easy way to do this is to first ask for ideas that the team thinks would solve the problem, but they probably couldn’t implement for some reason. Then, ask them to reframe each idea by saying “We might be able to implement this idea IF…”  What comes behind the “ifs” will help surface a lot of assumptions people have that may or may not actually be barriers. Of course, some of the barriers will turn out to be real, in which case, don’t spend more time on those ideas.  But in every case that I’ve done this with client teams, they also discover many supposed barriers that they could actually solve for.
  
• Let some crazy in the room. The academic definition of creative thinking is “the process of coming up with new and useful ideas.” The primary way to get new ideas is to start with seemingly crazy ideas. Every truly innovative idea seems a little crazy at first. If you only start with ideas that are comfortable or clearly easy to implement, they’re probably not very new.
  
  So, encourage people to throw in extremely wild ideas. Then, play a game called “If We Could.” Instruct the team to temporarily let go of the idea’s problems and ask, “If we could implement this idea, what would be the benefit(s)?” Once you have identified the benefits of each crazy idea, narrow down to the most promising few and ask the team to look for possible solutions to any barriers.

A team was on the verge of killing a truly original idea for a new kids’ cereal because they didn’t know how to create the critical component. However, after “If We Could,” they agreed the idea was so interesting and unique that they needed to explore it. The R&D team made a few calls to other experts, and within a few weeks, they had solved it. This idea resulted in the most successful new product launch in the brand’s history!

It is, unfortunately, all too easy to approach every new challenge using our typical day-to-day thinking. It feels familiar, it’s easy to access that type of thinking, and it works on most daily challenges. So, you subconsciously assume it will work on any challenge. But it’s incredibly helpful to do some meta-analysis on your thinking. I.e., think about how you’re thinking. Not every problem will benefit from the same type of thinking. Once you recognize that this new situation needs new thinking, it’s fairly easy to do some things to shift to a more productive mode for that particular challenge. Then shift back to the more familiar day-to-day thinking for your daily tasks.